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Terms of use

My Istria is a locally based travel agency owned by the company Meus d.o.o.. We are specialised in renting quality private villas with pools. We work directly with the villa owners to provide the best service and value to our clients. Our philosophy is to ensure that our guests have a completely relaxing holiday. We check all the properties personally, take the photos ourselves and provide our clients with accurate information about the locations and the villas. The villas are under contract with My Istria and they all have licences issued by the Ministry of Tourism and Sports of the Republic of Croatia. Our property managers are always available for assistance.
My Istria travel agency by Meus d.o.o.
Agency ID: HR-B-52-130040758
Ivane Brlić-Mažuranić 2c, Zagreb
OIB 53383792707, MBS 130040758,
Tax number.: HR53383792707
Phone: +385 1 222 7050
Email: [email protected]
Terms of use – rules and instructions
Step 1
After choosing your villa, select your dates and the duration of your stay on the booking calendar. You will be able to select only available periods and they will be marked green after you select them in the calendar. Review your entry and click on "Book".
Step 2
The details of your booking - review your selection. You can also review the general rental terms and conditions by clicking on the appropriate link.
Enter your personal contact information and the number of adults, children and infants in your party.
If you have infants in your party, baby cots and high chairs will be provided on demand up to the number stated on the villa’s homepage. 
If the property allows pets, you will also be able to select the number of pets. The pet cleaning charge will be automatically added to the displayed total. The charge depends on the villa. It is stated on the villa’s homepage and is calculated per pet per week.
You may also add a message if you have any requests or further questions.
Step 3
Review all the details of your booking and select additional insurance preferences and your payment method.
To secure your reservation, we require a 30% downpayment.
We may charge a booking fee for our services. You will be notified if a booking fee applies (and the amount) before you complete your booking.
The downpayment is non-refundable unless you have added the cancelation insurance to your reservation.
The damage deposit is due in cash on arrival and it will be refunded on departure. Any damages will be deducted from the deposit amount.
You can also select to buy the damage insurance. If damage insurance is selected, there is no damage deposit. In case of damages, you are only required to sign an insurance report.
We strongly advise opting for the insurance products. The provider of these products is Allianz Hrvatska d.d.. The cost will be automatically added to your total.
For the 30% down payment, please select one of the following payment methods:
Credit card payment: MasterCard, Visa, Maestro and Discover cards are accepted. (due on booking)
PayPal payments are accepted. (due on booking)
Bank transfers are accepted. (due within 3 days - additional terms apply)
For the 70% remaining payment, please select one of the following payment methods:
Credit card payment: MasterCard, Visa, Maestro and Discover are accepted. (due 30 days before arrival)
PayPal payments are accepted. (due 30 days before arrival)
Bank transfers are accepted. (due 30 days before arrival)
Cash on arrival (due on arrival - may not be an option for some properties)
Please note that, if you use your credit card or PayPal for the downpayment, your booking is instantly secured and you will receive a confirmation on the website and by email.
If you have selected bank transfer for the down payment you will receive an email with all the details of your booking and instructions on how to proceed. To finalise the reservation, you are required to follow the instructions in the email and confirm your reservation. After that, you will receive the payment details. You are required to make the payment in the next few days so that we receive it in 3 working days. If we are missing the down payment after that period, you will be contacted and your reservation can be canceled. Bank transfers may not be possible if your arrival date is in 15 days or less.
Please note that, if you select to pay the remaining 70% in cash on arrival, you are not eligible for cancellation insurance and the downpayment is not refundable in case of cancelation.
All the rates include VAT and tourist tax for all the members of your party.
Myistria.com takes credit card data security very seriously. For that reason, we use Braintree to securely handle credit card information. Braintree is a validated Level 1 PCI DSS Compliant Service Provider.
Learn more about Braintree security practices.
The amount that will be charged on your foreign credit card is in Euros (EUR). If you have a different currency on your credit card, a conversion to Euros will be made by your credit card company. As a result of this conversion it is possible to have small deviations between the price shown on our web site and the one charged on your credit card. My Istria can not be held responsible for any difference in price resulted by currency conversion.
Step 4
Once the online payment is performed, you will receive a confirmation of the payment to your e-mail address. You can use this confirmation as a voucher when registering in the villa.
If you would like to cancel your booking, it is necessary to contact us in written form at [email protected].
+385 1 222 70 50