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Privacy policy

My Istria as a registered tourist agency and a trademark of Meus d.o.o. consider the protection of your privacy and safety very important. My Istria is committed to protect all personal data of their customers. We collect only the necessary, basic information about customers/ users that are necessary to fulfil our obligations. We inform our customers about the way we collect data and regularly give customers a choice about the use of their data, including the decision whether or not they want to remove their name from lists used for marketing campaigns. All user information are strictly confidential and available only where such information are necessary for your villa reservation. All My Istria property managers and Villa owners are responsible for compliance with privacy principles.
 
data processing
 
When you visit this website, make a booking, subscribe for the newsletter, ask us a question or participate in a contest or survey on this website, we may ask you to submit, among other things, your name, email address, phone number and payment details. My Istria will use these data for the following purposes:
 
  • to provide our services; 
  • to process your booking; 
  • to provide you with information about our properties and services related to your stay;
  • to answer any questions you may have.
 
If you registered for our newsletter, My Istria will use your email for the following additional purposes:
 
  • to send you newsletters
 
Finally, we record information for composing user statistics and for securing the website. 
 
All data, including but not limited to, your personal data and booking data will be processed by our data controller. For the purpose of analyzing the purchase history for marketing purposes, your data can be stored on third parties servers. Those third parties store and process your data under instructions of My Istria. This analysis will only be used by My Istria. Unless provided otherwise herein, your personal data will not be made available to third parties.
 
your rights
 
You have the right to inspect the data recorded by My Istria concerning you at any time. If (part of) these data are incorrect, you may request My Istria to adjust, supplement, remove or screen those data. Please send your request to: contact@myistria.com or by regular mail: My Istria / Meus d.o.o., Biscanov put 2, 10090 Zagreb, Croatia. If you do not wish to receive any marketing information from My Istria not crucial for your booking please send an e-mail to: contact@myistria.com
 
cookies
 
A cookie is a small piece of data sent from a website and stored in your web browser on your computer, mobile or other handheld device, while you are browsing a website. Cookies may be used to store your personalisation or website tracking (eg targeted marketing). The information stored in a cookie may later be read from your browser in order to –among other functions- deliver a page tailored to you.
 
Use of cookies
 
Cookies allow you to make full use of the personalized features available on this website like favourites and viewed list saving. Cookies also help us to provide you with the best booking experience possible by giving us information which we use to improve the usability and the performance of this website. Furthermore, we use tracking pixels in our email newsletters to track clicks back to our website.
 
How to change your cookie settings and withdraw your consent
 
Most web browsers automatically accept cookies. Unless you have adjusted your browser settings so that it will refuse cookies, cookies will be set when you continue to access this website. By using and browsing this website, you consent to cookies being used in accordance with this cookiepolicy. If you do not consent to the placement of cookies, or you wish to withdraw your consent, you can remove existing cookies from your browser and prevent new cookies being placed by changing your browser settings. How to do this will depend on the browser you use. You can find this information regarding the following browsers here:
 
Google Chrome
Microsoft Explorer
Mozilla Firefox
Apple Safari
 
However, if you do this, it may happen that you will be unable to make use of all options on our website. You may also adjust your browser in such a way that you will be notified if a cookie is placed on your computer. Please bear in mind that certain cookies are needed for the website to be able to run.
 
Cookies used on this website
 
  • Cookies on this website that do not require approval
Cookies that are essential, also known as ‘strictly necessary’ cookies, enable features without which you would not be able to use the website as intended. They are only saved on your computer while you are actually browsing the website. 
 
  • Cookies on this website that require consent
Cookies which, in strictly legal terms, are not absolutely essential in order to use this website, do nevertheless fulfil important functions. Without these cookies, features that enable our website to be used easily will no longer be available. Settings you make, such as language choices, will no longer be saved, so you will be asked about them every time you change pages. As well as that, we will no longer have a way of presenting offers and other relevant communications to you that are tailored to you personally.
 
Categories of Cookies used on this website
 
Strictly necessary cookies
These cookies are essential for the operation of the website and are used by My Istria for technical purposes such as keeping track of your current booking session and enabling you to proceed to make a reservation and pay for bookings. These cookies are session cookies, which typically store information in the form of a session and they are stored in temporary memory and are erased when you close the web browser.
 
Performance cookies
These cookies gather information about how a website is used. They are used to collect statistical information about the number of visitors that use the website through the link in the email newsletters, to measure the success of the newsletters; to collect statistical information about how visitors use this website in order to improve the way the website works and measure the success of marketing campaigns. These cookies are used exclusively to improve the performance of the website, and with it the user experience. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them. 
 
Functional cookies
These cookies enable a website to save information such as your favourite list, user names, languages choices, and your location, so that it can offer you improved and more personalised functions. My Istria can personalize your booking experience by making this website more relevant to your interests and can remember choices you make (such as your favourite list and the properties you have viewed) when you return to visit this website. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them. 
 
Marketing and Retargeting cookies
These cookies are used to deliver adverts and other communications more relevant to you and your interests. They are used by My Istria to make relevant offers to you outside of the Myistria.com website. Furthermore My Istriar uses cookies to enable us to fulfill our contractual obligations to third parties, for example to pay a partner if you have made a purchase on this website by following a link from their website. These cookies are persistent cookies and they are stored on your hard drive until they expire or until you delete them. 
 
Google Analytics (Website Analysis)
 
Our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”) Google Analytics uses cookies to facilitate the analysis of the use of the website by you. The information generated by the cookie about your use of our website will generally be transmitted to and stored by Google on servers in the United States. With the activation of the IP address anonymization on our website (see below). The full IP address is sent to and shortened by Google servers in the USA. Google will use this information on our behalf to analyze your use of our website, to generate reports about the website activates and to provide further services , such as Google Adwords and Google DoubleClick to use in connection with the use of the website and the internet. Google will not link your IP address with any other data held by Google. 
 
We have entered into a data processing agreement with Google, which will act as ‘data processor’ on our behalf. We have supplemented the code on our website with the functionality to ensure that IP addresses are collected on an anonymous basis.  You can object to the tracking with Google Analytics as described above, by clicking the button "Disable Google tracking" at the bottom of this page. A cookie will be set which will disable the future collection of data when you visit the website (so called opt-out cookie). You can also prevent the storage of cookies by respective settings in your browser software as described above; please note that you may then not be able to use all functions of our website to their full extent.
You can also prevent the Google tracking described above by downloading and installing the browser extension (plugin) available at: https://tools.google.com/dlpage/gaoptout?hl=es  
Further information concerning data protection at Google Analytics is available at Google’s data protection notice under “Google Analytics Cookies”: https://tools.google.com/dlpage/gaoptout?hl=es
 
securing personal data
 
My Istria ensures an appropriate degree and method of securing personal data. Therefore, My Istria aims at having data transmitted safely between your computer and our server. My Istria has taken appropriate technical and organisational measures to protect your personal data against loss or any form of illegal processing.
 
My Istria and other websites
This website may contain links to other websites. My Istria cannot be held responsible or liable for any processing of your data by these parties. For further information we advise you to read the privacy policy (if applicable) on the website concerned.
 
adjustments
This privacy statement may be changed as a result of any adjustments and/or changes to the website. It is therefore advisable to consult this privacy statement on a regular basis.
 
contact
If you have any questions on the My Istria privacy policy, please contact My Istria at contact@myistria.com or by regular mail: My Istria / Meus d.o.o., Biscanov put 2, 10090 Zagreb, Croatia.
 
Version: May, 2018.
 
+385 1 222 70 50